How can we help?

Support for every WETYR browser extension and product. Most questions are answered below, but if you're stuck the team is one email away.

Email support

Best for account-specific questions, billing, or anything that needs a human.

support@wetyr.com

Billing

Manage subscriptions, view invoices, change seats, or cancel.

Open billing portal

Privacy + data

Request a data export, delete your account, or read the privacy policy.

Help by product

Pick your product for setup steps, common fixes, and the dashboard link.

LeadSignal

Verified emails + AI cold openers

"No email found" - try the Activity tab + Find email again
Token not working - rotate from the dashboard
Selectors stale - update the extension to the latest version

Open LeadSignal dashboard

MeetSignal

Meeting recorder + CRM sync

"Recording" indicator missing - reload the meeting tab
CRM push failed - reconnect the CRM under Integrations
Audio not captured - close other tabs using getUserMedia

Open MeetSignal dashboard

PipeSignal

CRM hygiene + job-change alerts

Scan finds nothing - confirm a CRM is connected in Options
Alert won't approve - retry; the next scan picks it up
HubSpot disconnected - reauthorize from Settings

Open PipeSignal dashboard

DealLens

Real estate deal analyzer

Rent estimate null - check your RentCast API key in Options
Listing not detected - refresh the page after install
Comp data missing - some areas have sparse comp data

Open DealLens dashboard

DealStream

Free Zillow deal saver

Save button missing - reload the listing page
Price alert never fires - verify target price is below current
Deals not syncing to DealLens - both products use the same account

Open DealStream

MerchScope

Amazon / Shopify / TikTok Shop research

Sales estimate looks off - the BSR-to-sales curve is approximate
Shopify storefront blocked - some stores rate-limit /products.json
TikTok data missing - the page must be fully loaded first

Open MerchScope

TubeForge

Creator title + thumbnail + sponsorship toolkit

AI calls hitting the quota - upgrade plan or wait until tomorrow
Thumbnail scoring failed - the image URL must be publicly accessible
Competitor not tracked - verify the channel handle exists

Open TubeForge

Account + billing

WETYR Platform - applies to all products

Sign-in loops - clear cookies for .wetyr.com and retry
Entitlements stuck on trial - cron syncs every 5 minutes
Card declined - update payment method in the Square portal

Open billing portal

Common questions

Quick answers to what we hear most.

How do I install one of the extensions?

Once an extension is approved on the Chrome Web Store, visit the listing and click Add to Chrome. Edge users can install the same extension from the Edge Add-ons store. After install, open the extension's Options page (right click the icon - Options) and paste the wtk_ API token you'll find on your WETYR Platform dashboard.

I lost my API token. How do I get a new one?

Sign in at platform.wetyr.com, open the dashboard, and click Rotate next to the API Token card. The new token will be revealed once - copy it immediately. Old tokens are invalidated as soon as a new one is issued.

One of the extensions stopped working after a website update

The most common cause is the target site (LinkedIn, Zillow, Amazon, etc.) renaming a CSS class. Our extensions have fallback selector chains and usually self-recover within a release cycle. If the issue persists for more than a week, email support@wetyr.com with the extension name and the URL where it failed.

How do I cancel my subscription?

Open the billing portal, find the active subscription, and click Cancel at period end. You keep access until the period closes. Refunds for unused time are available within 14 days of the original purchase by emailing billing@wetyr.com.

Can my whole team share one subscription?

Yes - every product has a Team or Agency tier with shared seats, shared data, and admin reporting. The Signal Sales OS bundle (LeadSignal + MeetSignal + PipeSignal) is sold per seat at $149/seat/month for teams.

How do I export my data or delete my account?

Email privacy@wetyr.com. We deliver a JSON export within 7 days and complete account deletion within 30 days. See the full privacy policy for details.

I think I found a security issue

Please email security@wetyr.com with reproduction steps. We respond within 24 hours business days and acknowledge responsible disclosures in our release notes.

Is there a status page?

Not yet - we'll publish one at status.wetyr.com once the customer base is large enough to need it. In the meantime, current incidents are announced via email to all account owners and noted on this page.